Privacy Policy

Privacy Policy Notice of Solar Innovations, Inc.

Solar Innovations, Inc., is a custom manufacturer of glazed products, including skylights, greenhouses and conservatories, windows and doors.  Solar Innovations also provides installation and service for its product line.  The Company is located at 31 Roberts Road, Pine Grove, PA, 17963.  Its toll-free phone number is (800) 618-0669.

This Privacy Policy Notice is to inform you of the policies of Solar Innovations relating to the use of personal information.  Since it is designed to comply with legal requirements in various jurisdictions, some of the information set forth in this policy may be inapplicable to your particular situation.  However, Solar Innovations does strive to respect the privacy of the individual end-users of its products and services and will endeavor to comply with the enclosed policy whether it is legally required or not.

Solar Innovations does not sell any personal information it gathers or possesses.  The use of personal information by Solar Innovations is limited to disclosures needed to fulfill and carry out the projects in which it participates.  Further, under no circumstances will Solar Innovations discriminate against any buyer or end-user based on: (a) personal information collected by it; or (b) the exercise of any rights afforded under this Policy or any applicable law. 

COLLECTION OF PERSONAL INFORMATION

Solar Innovations collects a limited amount of personal information relating to individuals who are the ultimate end-users of the products it sells, installs or services.  While most customers of Solar Innovations, Inc. are contractors, dealers, construction managers or other industry professionals, Solar Innovations does also contract with individuals who are end-users of our products.  Whether our customer is the homeowner or an industry professional, we do collect some personal information relating to the property owner.  That information can include:

  • The property owner’s name, billing/home address and telephone number
  • The property owner’s e-mail address
  • Credit card information (which is only secured directly from the property owner when the property owner is our customer).
  • Banking/ACH information (identity of bank, account number or other information, which is only secured directly from the property owner when the property owner is our customer)

Personal information is generally collected either directly from the property owner (when the owner is our customer) or from the industry professional that is our customer or their agents/representatives.  We may also gather personal information from credit reporting agencies or industry resources for project opportunities.  Information is primarily gathered by our Sales team, but individuals in our Project Management, Shipping, Engineering or other Departments may also have occasion to gather personal information during our efforts to deliver product and services to our customer.

USE OF PERSONAL INFORMATION

The primary use of the personal information we gather is assist us in manufacturing our product and delivering installation services to our customers.  On occasion, we also may use information for the following reasons:

  • To provide the customer or end-user with information regarding our products and services
  • To enforce our legal rights for billing and collection purposes
  • For testing, research analysis and product development, as well as improvement of our website

SHARING PERSONAL INFORMATION

We may disclose or share your personal information to a third party for a business purpose related to the manufacture of our product or delivery of related services.  For example, we may share personal information with an architect, contractor, governmental authority or other third party associated with the project for which we have been retained.  We do so only when the sharing of personal information is in furtherance of the project goal of delivering our product and services to our customer.  We may also be required to share personal information with our lending institution, credit card vendors or mechanics lien vendor solely for purposes of billing and collection.  We may also, on occasion, share personal information with our insurers or professional advisors as necessary to carry out our business operations.

We do not sell your personal information.  Sharing information with any third party is only done in furtherance of or in some way related to performance of our contract with our customer.

YOUR RIGHTS AND CHOICES

As indicated earlier in this policy, varying jurisdictions afford to your different rights relating to your personal information.  Generally speaking, those rights include:

  • You have the right to access and receive a listing/copy of the personal information in the possession of Solar Innovations, as well as the identity of third parties with whom we may have shared the information
  • You have the right to request that your personal information be deleted or expunged from the data and records of Solar Innovations. However, the right to make this request is subject to exceptions.  For example, personal information may be maintained, despite a deletion request, if needed to complete a transaction, provide ongoing services, to assist us in meeting our future legal obligations, etc.
  • You have the right to secure correction of any inaccurate personal information

Any request to exercise your legal rights should be directed to our Data Protection Officer (identified later in this Policy) in written form.

COOKIE POLICY

A cookie is a file that is sent by a webserver to a web browser and is stored by the browser.  Information is conveyed back to the server each time the browser requests a page from that server.  Cookies can allow the server of Solar Innovations, Inc., to store a very limited amount of personal information about you.  The cookies that we use can be viewed on our website at https://solarinnovations.com/cookies/.

DOCUMENT AND DATA RETENTION POLICIES

Solar Innovations does not typically discard or destroy electronic information after the completion of a project.  Because of the custom nature of our business, including the need to service products/projects years after the delivery of our services, Solar Innovations finds it useful to retain all electronic information relating to the products and services it delivered in its projects.

Electronic data is stored on the network of Solar Innovations, Inc.  It may also be occasionally found on personal electronic devices used by our employees.  Finally, personal information may be stored on the systems of our back-up vendors, which information is typically encrypted.

As far as paper documents that contain personal information, Solar Innovations likewise retains paper files for all of the projects in which it has actively participated.  However, if personal information was secured for purposes of quoting a project and the project was not sold, personal information in paper form is generally discarded within 24 months after the matter is closed.

DATA PROTECTION OFFICER

The Data Protection Officer of Solar Innovations is:

Stacey L. Header, CFO
Data Protection Officer for Solar Innovations, Inc.
31 Roberts Road
Pine Grove, PA 17963

In the event you (or your authorized agent wish to exercise any of your rights under this Policy or applicable law, or have any questions regarding the Policy, please direct a written request in person or by US Mail to Ms. Header or the current Data Protection Officer at the above address.

Solar Innovations will endeavor to respond to a verifiable consumer request within 45 days of receipt of the request.  We will verify the request by comparing or corroborating the request with information in our possession.  If more time is required, we will inform you of the reason and extension period in writing.  In the event we find it necessary to charge a fee because of the scope of the request, we will notify you and provide a cost estimate before completing your request.

AMENDMENT

We reserve the right to amend this Privacy Notice Policy in our discretion at any time.  Any amendments will be posted on our website.

DISABILITY

If you are unable to understand or implement this Privacy Policy, please contact the Data Protection Officer to develop an alternate means of securing information or assistance.

Edition: Jan. 2020